Work site information days were a positive way to build relationships with the local community. The public was invited to visit the site on a set day and meet the people working there.
Tags:safetyfamilyinteractionface-to-facecommunity
Effective stakeholder communication and engagement was critical to the success of SCIRT's rebuild programme. In a post-disaster environment, the community was already under considerable stress. About 150 SCIRT construction projects at any one time within a relatively small city (population approx. 360,000) could be highly disruptive to residents, businesses and commuters.
Tags:engagementmarket researchempowerface-to-faceimpact
One of SCIRT's objectives was to "be proactive and communicate face-to-face where possible". It also aimed to be "approachable". These objectives were regularly measured in community surveys. Door-knocking was a successful way to meet these objectives and encourage positive contact between SCIRT and the community. It was particularly important in a post-disaster environment where people were coping with many stressors and their ability to process information was impaired. It was also important in communities where written communication was less effective.
Tags:first-handapproachableinteractionface-to-facecommunity
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