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SCIRT created a range of fact sheets describing its role and work. These accessible, cost-effective tools were displayed in public places and taken to community meetings.

As part of its initial engagement with the community, it was important to introduce SCIRT so people understood what it would be doing, where and why. This was vital because the work would be widespread and disruptive.

Effective stakeholder communication and engagement was critical to the success of SCIRT's rebuild programme. In a post-disaster environment, the community was already under considerable stress. About 150 SCIRT construction projects at any one time within a relatively small city (population approx. 360,000) could be highly disruptive to residents, businesses and commuters.