Independent research underpinned SCIRT's communications programme, providing insights into the public's perception of its work and identifying areas for improvement. The research was used to measure and drive performance against ambitious targets for SCIRT's Customer Satisfaction Key Performance Indicators (KPIs). On average, SCIRT achieved satisfaction scores of 80 per cent, the highest of any rebuild organisation.
In November 2011, SCIRT established a research programme that would be used for the next five years to measure and guide its performance in the eyes of the community.
A pdf copy of one of a series of presentations which Red Cross presented to SCIRT, telling them about what the community is undergoing and how Red Cross helps.
A plan which outlined the scope, approach and key deliverables for communications and stakeholder engagement for SCIRT.
An example of a tool SCIRT has used to communicate its projects to a community.
An example of a tool SCIRT has used to communicate its projects to the business community.
A document for SCIRT's communications team which details how SCIRT should carry out school visits.
An example of a monthly presentation created to communicate with all SCIRT team members about SCIRT's safety performance.
A suite of 31 management plans were developed under the Interim Alliance Agreement prior to the start of SCIRT, to intentionally guide the organisation. These plans were reviewed annually and updated as required.
This Stakeholder Management Plan was one of these management plans, and it outlined the scope, approach and key deliverables for communications and stakeholder engagement for SCIRT's horizontal rebuild programme.
It set out the Operational Framework that ensured aligned, coordinated and consistent levels of communications and engagement across all channels.
A copy of the plan, developed in 2011, outlining the communication and community engagement that supported SCIRT's central city programme and kept Christchurch residents informed about this work.
A plan which outlines the scope, approach and key deliverables for communications and stakeholder engagement for SCIRT. The first version of this plan was produced on 7 January 2013.