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Supporting businesses affected by SCIRT rebuild works was critical to help businesses continue to operate, and to maintain community confidence.

SCIRT used many communications channels to maintain an open and honest dialogue with the community during its rebuild programme. These helped build tolerance and understanding around the disruptive nature of SCIRT's work. Regular community surveys showed SCIRT's most effective communication tool was the Work Notice.

Independent research underpinned SCIRT's communications programme, providing insights into the public's perception of its work and identifying areas for improvement. The research was used to measure and drive performance against ambitious targets for SCIRT's Customer Satisfaction Key Performance Indicators (KPIs). On average, SCIRT achieved satisfaction scores of 80 per cent, the highest of any rebuild organisation.

In November 2011, SCIRT established a research programme that would be used for the next five years to measure and guide its performance in the eyes of the community.

ProjectCentre enabled the integration of correspondence, documentation and data for post-earthquake design, planning and construction phases to lift efficiency, lower costs and improve decision-making.

An integrated, web-based collaboration workspace was central to the success of SCIRT.