Supporting businesses affected by SCIRT rebuild works was critical to help businesses continue to operate, and to maintain community confidence.
A document containing examples of items provided in a folder for businesses. These are taken to the initial face-to-face meeting with business owners to discuss the impact and disruption of upcoming SCIRT rebuild works.
A document containing examples of items and activities SCIRT implemented as part of the programme to support businesses affected and disrupted by SCIRT central city rebuild work.
An advertisement from April 2016 informing residents that local businesses are still open, despite detours and roadworks.
Rebuilding horizontal infrastructure proved to be a mammoth undertaking. With 740 projects, up to 2000 staff and a $2.2 billion budget, purpose-designed business systems were vital to manage the complex programme of SCIRT works.
Capturing crucial data to enable and empower the rebuild of Christchurch was paramount for SCIRT. Indeed, the success of the SCIRT programme was built on those business systems.
A tool, including an outline, resources and a survey sheet, used by the SCIRT Communication Team when delivering a series of toolboxes to SCIRT subcontractors about working around businesses.
Several business systems were chosen to provide efficient and effective data collation, storage, interrogation and reporting for the SCIRT rebuild, using modern, accurate and appropriate technologies. One of those was a Geographic Information System (GIS).
The SCIRT rebuild programme required a great deal of spatial position information to be collated and disseminated to those assessing the state of assets, planning, designing and constructing repairs and rebuild.
SCIRT used many communications channels to maintain an open and honest dialogue with the community during its rebuild programme. These helped build tolerance and understanding around the disruptive nature of SCIRT's work. Regular community surveys showed SCIRT's most effective communication tool was the Work Notice.
Independent research underpinned SCIRT's communications programme, providing insights into the public's perception of its work and identifying areas for improvement. The research was used to measure and drive performance against ambitious targets for SCIRT's Customer Satisfaction Key Performance Indicators (KPIs). On average, SCIRT achieved satisfaction scores of 80 per cent, the highest of any rebuild organisation.
In November 2011, SCIRT established a research programme that would be used for the next five years to measure and guide its performance in the eyes of the community.
A research project on the traffic and transport planning undertaken to support the rebuild of Christchurch's horizontal infrastructure by keeping traffic disruption to an acceptable level while maintaining accessibility to key amenities and limiting congestion.
A number of processes, procedures and tools were developed and implemented to keep traffic flowing during the post-earthquake infrastructure rebuild in Christchurch.