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The sequence of earthquakes that occurred in Christchurch and wider Canterbury during 2010 and 2011 resulted in very significant damage and disruption to the Christchurch horizontal infrastructure networks.
In response, Stronger Christchurch Infrastructure Rebuild Team (SCIRT) was formed and is responsible for repairing and replacing Christchurch's three-waters (water, wastewater and stormwater), roading and bridge networks, as well as some retaining walls and stopbanks.
A suite of 31 management plans were developed under the Interim Alliance Agreement prior to the start of SCIRT, to intentionally guide the organisation. These plans were reviewed annually and updated as required.
This Stakeholder Management Plan was one of these management plans, and it outlined the scope, approach and key deliverables for communications and stakeholder engagement for SCIRT's horizontal rebuild programme.
It set out the Operational Framework that ensured aligned, coordinated and consistent levels of communications and engagement across all channels.
A plan which outlined the scope, approach and key deliverables for communications and stakeholder engagement for SCIRT.
SCIRT used many communications channels to maintain an open and honest dialogue with the community during its rebuild programme. These helped build tolerance and understanding around the disruptive nature of SCIRT's work. Regular community surveys showed SCIRT's most effective communication tool was the Work Notice.
An example of a tool SCIRT has used to communicate its projects to a community.
An example of a tool SCIRT has used to communicate its projects to the business community.
Work site information days were a positive way to build relationships with the local community. The public was invited to visit the site on a set day and meet the people working there.
Work in residential, commercial and businesses areas invariably happened "behind the fences" for safety reasons. Site visit information days were proven to be an effective way for the local community to get up close to see the work and speak to the people undertaking the repairs.
An example of a briefing provided to support staff hosting an event so they fully understood their roles and the focus of the event. The document was created in 2012.
A document created in 2012 that provides a range of ideas and examples successfully used by SCIRT to manage a site visit information day.